Cancellation, Return & Exchange

Effective from the date this website goes live · Last updated July 2026

A saree is a personal choice, and we want you to be genuinely happy with the one you bring home. At the same time, because each piece is precious, handled individually, and often made in limited numbers, we ask you to read this policy carefully before your purchase.

01 · Order Cancellation

• Orders can be cancelled free of charge within 12 hours of placing them, provided the piece hasn't already been packed or dispatched.
• Once an order has moved to processing or has been dispatched, it can no longer be cancelled — at that point, our return process below would apply instead.
• Made-to-order or customised pieces, once confirmed, cannot be cancelled, as work begins on them almost immediately.

02 · Returns

We accept returns on regular (non-customised) sarees within 7 days of delivery, subject to the following:

• The saree must be unused, unwashed, and unaltered, with all original tags, labels, and packaging intact.
• There should be no signs of wear, perfume, stain, or damage.
• The blouse piece (where included) must also be uncut and unstitched.
• Sarees marked as final sale, made-to-order, or customised are not eligible for return.

To initiate a return, write to us at info@parampora.com with your order number and a few photos of the piece. Once approved, we'll arrange a reverse pickup through our courier partner, Delhivery, or share a return address with you, depending on your location.

03 · Exchanges

If you'd prefer a different colourway, size of blouse piece, or another saree from our current collection, we're happy to arrange an exchange within the same 7-day window, subject to the item meeting the same condition requirements listed above and stock being available. Any price difference between pieces will be adjusted at the time of exchange.

04 · Damaged or Incorrect Items

If your saree arrives damaged, defective, or different from what you ordered, please write to us within 48 hours of delivery with clear photographs and your order number. We'll take full responsibility in such cases — arranging a free replacement, exchange, or refund, whichever suits you best.

05 · What Isn't Covered

• Natural variations in weave, zari, colour, or texture that are characteristic of handcrafted sarees — these are not defects.
• Minor differences between screen colour and the actual fabric, due to lighting and display settings.
• Damage caused after delivery, through washing, storage, or handling at your end.