Refund Policy

Effective from the date this website goes live · Last updated July 2026

Once a cancellation, return, or damaged-item claim has been approved, here's exactly how the refund plays out.

01 · Refund Timeline

Approved refunds are initiated within 2–3 business days of the returned saree passing our quality check, or immediately upon approval in the case of a pre-dispatch cancellation. From there, it typically takes 5–7 business days for the amount to reflect in your account, though this can occasionally vary depending on your bank or card network.

02 · Refund Method

Refunds are processed to the original mode of payment used at checkout, via Razorpay. We're not able to issue refunds to a different account or payment method for security reasons.

03 · Quality Check on Returns

Every returned saree is inspected on arrival at our facility to confirm it meets the return conditions outlined in our Cancellation, Return & Exchange policy. If a returned piece shows signs of use, alteration, or damage, we reserve the right to decline the refund and send the saree back to you instead.

04 · Partial Refunds

In select cases — such as a minor, agreed deduction for a missing tag or accessory — we may process a partial refund. We'll always explain the reason clearly before doing so.

05 · Shipping Charges

Where original shipping was complimentary, no shipping deduction applies to your refund. If an expedited or paid shipping option was chosen at checkout, that portion is non-refundable unless the return is due to our error.

06 · Delayed or Missing Refunds

If it's been longer than 7 business days since we confirmed your refund was initiated and it still hasn't reflected, please check with your bank first, as processing times can vary. If there's still no sign of it, write to us — we'll follow up with Razorpay directly on your behalf.