Frequently Asked Questions

Yes. Every Parampora saree is sourced directly from artisan weavers and verified for authenticity at source. Minor irregularities in weave, zari, or texture are the natural signature of handwoven textiles — proof of the human hand, not defects.

Please allow 2–5 business days for your saree to be quality-checked and packed, after which it's handed to our courier partner, Delhivery. Delivery typically takes 2–4 business days in Delhi NCR, 3–6 days in metro cities, and 5–8 days across the rest of India.

Shipping is complimentary on all prepaid orders across India. Any exceptions — such as remote pin codes or expedited delivery — will be clearly shown at checkout before you pay.

Once your order is dispatched, you'll receive a Delhivery tracking link by email or WhatsApp. If tracking hasn't moved in 48 hours, don't worry — courier scans can lag behind the parcel. Write to us and we'll follow up directly.

We accept returns on regular (non-customised) sarees within 7 days of delivery, provided the piece is unused, unwashed, and unaltered, with all tags and packaging intact and the blouse piece uncut. Write to info@parampora.com with your order number and a few photos to begin. See our Cancellation, Return & Exchange Policy for full details.

Yes — within the same 7-day window, you can exchange for a different colourway, blouse piece, or another saree from our current collection, subject to stock and condition requirements. Any price difference is adjusted at the time of exchange.

Orders can be cancelled free of charge within 12 hours of placing them, as long as the piece hasn't been packed or dispatched. Made-to-order and customised pieces cannot be cancelled once confirmed, as work on them begins almost immediately.

Write to us within 48 hours of delivery with clear photographs and your order number. We take full responsibility in such cases — a free replacement, exchange, or refund, whichever suits you best.

We accept UPI, all major credit and debit cards, and net banking — processed securely through Razorpay. We never store your card or UPI details on our servers.

We currently ship across India. For international orders, write to us at info@parampora.com — we handle these requests on a case-by-case basis.

Dry clean only, especially for silks with zari. Store wrapped in a soft muslin or cotton cloth, away from direct sunlight and moisture. Keep perfume and deodorant off the fabric, and refold your saree every few months to prevent permanent crease lines along the zari.

We photograph every piece as faithfully as we can, but slight differences between screen and fabric are natural — displays vary, and handwoven dyes have depth that cameras flatten. Slight shade variation is characteristic of the craft, not a flaw.